Cancellations, Refunds & Returns Policy

FOR MALES arranges delivery of custom-compounded prescription medications. This policy explains our cancellation and refund procedures for compliance with Australian health regulations and consumer law.

Under Australian health regulations, compounded products cannot be resold once they leave the pharmacy, even if unopened. These safety and regulatory requirements mean we cannot offer refunds, returns or exchanges for any products after dispatch from the compounding pharmacy.

To cancel a recent medication order, contact us immediately. Submit a support ticket through the FOR MALES Patient Portal or email us at support@formales.com.au.

Within 24 Hours: If you cancel within 24 hours of purchase, we will process your request and issue a refund.

Beyond 24 Hours: Orders cannot be cancelled or refunded after more than 24 hours in the system, as production has already started.

Ineligibility: If our medical team finds you ineligible for treatment before your consultation, we will let you know and refund your consultation fee in full.

Completion of Service: Consultation fees are non-refundable once the consultation has taken place. This also applies if you proceed after being advised that you may be ineligible for treatment.

FOR MALES occasionally runs promotional sales.

Price Adjustments: Orders placed before a sale do not qualify for retrospective discounts or price adjustments once the sale begins.

Cancellations: Orders cannot be cancelled or refunded for a "change of mind" after a sale starts. Orders in progress remain subject to the terms and prices on the original purchase date.

Under Australian Consumer Law, the risk of goods being lost or damaged passes to the consumer when the package is dispatched.

Transit Responsibility: The courier is responsible for goods in transit. FOR MALES does not refund items lost or damaged by the courier, but we will provide documents to support your claim with the provider.

Incorrect or Faulty Goods: Report incorrect or faulty orders through the Patient Portal or by email within 48 hours. Include your name, order number, a detailed description of the issue and a photo of the goods.

Recipient Responsibility: FOR MALES is not liable for compounds spoiling due to delayed collection or products not being refrigerated promptly after delivery.

FOR MALES and our medical practitioners reserve the right to decline prescribing for any reason the doctor considers appropriate, including medical contraindications or safety concerns.

Under the Patient Conduct & Professionalism standards in our Terms & Conditions, FOR MALES has zero tolerance for antagonistic, aggressive or abusive behaviour. If we discharge a client for harassment or breaching these standards, we reserve the right to decline pending refunds for services already provided.

For questions about this Cancellation, Refund & Returns Policy or to discuss a refund request, contact us:

FOR MALES
Email: support@formales.com.au
Phone: 1800 774 625