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Last updated: 28 December 2025
FOR MALES (we, us or our) provides a telehealth technology platform (Platform). It connects you with medical practitioners who assess and, where appropriate, treat and manage conditions relating to hormonal health.
These Terms and Conditions govern your access to and use of our Platform. By accessing or using it, you accept these Terms and Conditions. If you do not accept them, you must not access or use our Platform.
You must register an account (Account) to access and use our Platform. We will ask for personal and health information when you register. You agree that this information and any later updates are accurate and complete, and will remain so.
Keep your Account details, including your login and password, confidential. Do not share them with anyone else. You are responsible for all activity on your Account. Tell us immediately if you become aware of unauthorised access.
Our Platform lets you:
We do not give medical advice directly. Independent, Australian-registered healthcare practitioners make all medical decisions. Treatment is provided only when clinically appropriate, at the sole discretion of the prescribing practitioner.
FOR MALES maintains a safe, respectful environment for our medical practitioners and staff. We have zero tolerance for antagonistic, aggressive or abusive behaviour. This includes, but is not limited to, harassment, threats or intimidation of any kind by email, phone or through the Platform. If we consider that a patient has breached these standards, we reserve the right to immediately terminate their Account, stop treatment and take legal action when necessary.
Medical practitioners who provide services through our Platform are independent healthcare providers. They are registered with AHPRA (Australian Health Practitioner Regulation Agency) and hold appropriate professional indemnity insurance.
We do not employ these medical practitioners. Each practitioner makes independent clinical decisions about your care, based on the information you provide and their professional judgement.
You agree to pay all fees for services you request through our Platform. Fees are in Australian Dollars (AUD), including GST where applicable.
Consultation fees: Cover a telehealth appointment with your medical practitioner.
Pathology fees: Paid directly to the pathology provider.
Medication costs: Separate from consultation fees and payable when you order medication.
Payment is due at the time of service unless stated otherwise. We accept major credit cards and other payment methods listed on our Platform.
Cancel a booked consultation with more than 24 hours' notice for a full refund. Cancellations with less than 24 hours' notice may not qualify for a refund.
Consultation fees are non-refundable once the consultation has taken place, as the service has been delivered.
Health and safety regulations prevent us from accepting returns or refunding medications that have been dispensed and shipped.
See our Refund Policy for full details.
All content on our Platform, including text, graphics, logos, images, software and other material (Content), belongs to us or our licensors. Copyright, trade mark and other intellectual property laws protect it.
You must not reproduce, distribute, modify, create derivative works from, publicly display or otherwise use any Content without our prior written permission.
We collect, use and disclose your personal and health information as described in our Privacy Statement. By using our Platform, you consent to the collection and use of your information as described in that statement.
To the fullest extent permitted by law, we exclude all liability for loss or damage arising from your use of our Platform, including but not limited to:
Our total liability for any claim arising from these Terms or your use of our Platform will not exceed the amount you paid us in the 12 months before the claim.
Nothing in these Terms limits or excludes any consumer guarantees or rights under the Australian Consumer Law that cannot legally be excluded.
You agree to indemnify us and hold us harmless against any claims, losses, damages, liabilities, costs and expenses (including legal fees) arising from:
We may suspend or terminate your access to our Platform at any time, without notice, if we believe you have breached these Terms or for any other reason.
You can close your Account at any time by contacting us. Closing your Account does not change any rights or obligations that arose before it was terminated.
These Terms are governed by the laws of New South Wales, Australia. Any dispute arising from them falls within the exclusive jurisdiction of the courts of New South Wales.
We may update these Terms from time to time. We will notify you of significant changes by email or through our Platform. If you keep using our Platform after changes are posted, you accept the updated Terms.
Questions about these Terms and Conditions? Contact us:
FOR MALES
Email: support@formales.com.au
Phone: 1800 774 625
For questions about this policy, contact us at support@formales.com.au.
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